GENERAL TERMS & CONDITIONS FOR JEWELLERY by G

Our address is 41 Furrow Way Maidenhead, SL6 3NY, Jewellery by G is our trading name. For the purpose of these terms and conditions of web site use, Jewellery by G means www.jewellerybyg.co.uk.  These terms and conditions govern your use of www.jewellerybyg.co.uk  and purchase of goods or services from the site. By continuing to access the Jewellery by G site you are accepting and consenting to these terms & conditions, which may be updated at any time - we therefore recommend a regular visit to this page. Your continued use of the site signifies your agreement to any modified terms and conditions.

PRIVACY POLICY

Our privacy policy .We do not share or pass on any customer details to any other party.  You acknowledge and agree to be bound by the terms of our Privacy Policy.

GOVERNING LAW

These terms and conditions and every transaction will be governed by and interpreted in accordance with English Law.

CONTRACT

No contract will exist between you and Jewellery by G for the sale of any product until Jewellery by G has accepted and dispatched your order. Our acceptance of your order brings into existence a legally binding contract between us. Only those aged 18 & over are entitled to enter into these legally binding contracts.  We reserve the right to cancel any order without giving reason or notice and will refund you the full amount.

TERMS OF SALE

By placing an order you are offering to purchase a product subject to these terms and conditions.  All orders are subject to availability and confirmation of the order price.  We must receive the payment in whole.  Once payment has been received by us we will confirm that your order has been received by sending an email to you at the email address you provide in your order form. Our acceptance of your order takes place on the dispatch of our products to you unless we notify you that we do not accept your order, or you have cancelled your order.

ORDERING ONLINE

Ordering Online with us is safe and secure and we do not store any financial information.

ITEM REPRESENTATION BY PHOTOGRAPHIC REPRODUCTION :

In Most cases the actual item you are purchasing will be represented by the photographs posted on this site unless a generic manufacturer photographic rendering is used, slight colour variations in materials may arise from lighting and or monitor / phone screen colour settings. Slight variations in colour are acceptable in natural gemstones.

ONLINE ORDER CANCELLATIONS:

If you wish to cancel an order please email us immediately at phil@jewellerybyg.co.uk  They can be cancelled at any time up until the order is dispatched. We aim to Dispatch within 24 hours of order placement  If your order has already been dispatched, we will be unable to redirect it therefore please return the parcel for a refund when it is received.  Please note that we cannot accept cancellations for bespoke orders or personal orders that include any personalisation e.g. engraving. This policy does not include earrings, which are non-returnable for hygiene reasons or to any item which has been customised or personalised to order. We are also unable to accept any items which have been worn.

PRICES

The prices payable for goods are shown on the product pages and are correct on the date the customer places the order.  They include VAT and are in UK Pounds.  Any prices shown in printed material (except for errors/emissions) are correct at time of printing but are subject to change without any prior notice.Prices may change without notice as result of fluctuations in metal or stone prices.

PROMOTIONS

We may offer promotions or discounts. We retain the right to withdraw or cancel a discount or promotion at any time.

DELIVERY

The delivery prices for orders are set out in our Delivery & Returns section. All prices are inclusive of VAT.  Items will be sent to the delivery address provided at time of order – it is your responsibility to ensure this is correct.  If your order is returned to us because the postal service could not complete the delivery to you for whatever reason, then you will be responsible for the repeat delivery costs.  .

RETURNS

Goods purchased from Jewellery by G may be returned within 14 days of purchase (UK customers) providing that the items are unused and in their original condition & packaging. Notification of any return must be notified by email within 7 days of purchase, This does not affect your statutory rights. A partial refund (minus postage) will be made on return of the jewellery and only to the original credit card used to pay for the item. Customers are responsible for posting the items correctly by Royal Mail Special delivery.  Customised items, e.g. one off special orders, engraved orders etc are non-returnable, non-refundable and non-exchangeable. This policy does not include earrings, which are non-returnable for hygiene reasons or to any item which has been customised or personalised to order. We are also unable to accept any items which have been worn. Wilful, malicious damage or negligence will void any rights you have to take advantage of our refund or exchange policy.

LATE OR LOST DELIVERIES

We cannot refund or replace lost items until 20 working days after the date of dispatch (30 days for international deliveries) - Royal Mail deems items as “lost” after this amount of time.  We advise all items are delivered to home addresses as if an item is delivered to an office, it can sometimes go missing if signed for by a colleague or left in an unknown place.

LIABILITY

If the goods we deliver are incorrect, damaged or the incorrect quantity, we shall have no liability to you unless you notify us by email of the problem within 7 working days of the delivery.  If you do not receive goods ordered within 7 working days of the date on which you ordered them, we shall have no liability to you unless you notify us by email of the problem within 14 days of the date on which you ordered the goods. If you notify us of a problem under this condition, our only obligation will be to redeliver, refund or replace any damaged item. We cannot be held responsible for any delays once the goods have left us and are in possession of Royal Mail.

LIMITATIONS OF LIABILITY

So far as permitted by law, we exclude any liability for loss or damage of any kind resulting from the use of the site.

INTELLECTUAL PROPERTY

The entire content of the website, including all designs, copyright, trademarks and other intellectual property rights, including the use of the name Jewellery by G or Phillip Godfrey is the sole property of Jewellery by G and Phillip Godfrey. You are not permitted to publish, distribute, manipulate or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

ACCESS

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We do not guarantee that this site will meet your requirements or will be uninterrupted, timely or error-free, that errors will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.

ENTIRE AGREEMENT

These terms and conditions set out the entire agreement between you and Jewellery by G in respect of the sale, purchase and use of our goods. They replace any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing. 
From time to time our site may also contain technical inaccuracies or typographical errors.